Learning Outcomes
- Interpret basic body language cues
- Interpret para-verbal communication
- Demonstrate active listening
- Identify and apply the four main communication styles
- Describe the impact of intention in the communication process
- Explain triangulation in the workplace
- Demonstrate how to have a difficult conversation
- Describe the characteristics of the different generations
- Apply best practices in workplace communication
Standard Topics
- Verbal vs non-verbal communication
- Active listening
- Communication styles
- Power of intention
- Triangulation
- Best practices in workplace communication
- Navigating a multi-generational workplace
- Difficult conversations